Refund and cancellation policy

Book and Deposit is $249 for setup, charged once when you start, and $99 a month after that. The System is $1,995 for setup and $249 a month. All prices are in US dollars.

If you pick yearly, you pay $990 a year for Book and Deposit or $2,490 a year for The System instead of the monthly price, and the first yearly charge follows the same timing as a monthly one.

The first monthly charge is 14 days after the setup is paid. After that the same card is charged on the same day every month until you cancel.

Cancel any time. There is no minimum term and no notice period. Use the Billing link at the bottom of every page on nightlaunch.com, or email hello@nightlaunch.com from the address on your account and we cancel it the same business day and confirm by email.

Canceling stops the next monthly charge. Your system keeps running until the end of the month you already paid for. We do not refund part of a month.

On a yearly plan, canceling stops the next yearly charge and your system keeps running to the end of the year you paid for. We do not refund part of a year.

We promise a delivery time: Book and Deposit is live in 48 hours and The System is live in five days, counted from the hour we have both your completed setup form and an active Stripe account of yours to send deposits to. If we miss it, tell us and we refund the setup in full, no questions.

If you change your mind before we send your test link, we refund the setup in full. Once you have the link to test your system as the owner, the setup work is done and the setup is not refundable.

Refunds go back to the card that paid. Stripe and your bank usually take five to ten business days to show it.

Your customer list is yours. When you cancel we send it to you as a spreadsheet, and you can export it yourself from the owner app at any time before then.

Your domain stays in your own account. Bookings your customers already made are yours to honor, and the deposits for them are already in your own Stripe account.

We keep your data for 30 days after your last paid day in case you come back, then delete it. Ask and we delete it sooner.

Email hello@nightlaunch.com first. A wrong charge is fixed the same business day, and it is faster for you than a dispute with your bank. Charges from us show on your statement as NIGHT LAUNCH.

The deposit a customer pays when they book with you goes straight to your Stripe account. Night Launch never holds it. Refunding a customer's deposit is your decision, under the cancellation rule you set, and you do it from your own Stripe account or the owner app.