Terms of Service

Night Launch is a product of Night Launch LLC, a Florida limited liability company in Sarasota, Florida. In these terms "we" and "us" mean Night Launch LLC, and "you" means the business that buys the service and the person who accepts these terms for it.

You accept these terms when you pay through our checkout, sign an order form, or use the software. If you accept for a business, you confirm you are allowed to.

Night Launch is booking software for auto detailing businesses, set up for you. Book and Deposit gives you a booking page that takes a deposit, a customer list, and the owner app. The System adds a website on your domain, the crew app and the customer app. What each one includes is listed on nightlaunch.com on the day you buy.

The software is a subscription. You get the right to use it for your business while your subscription is active. We host it, keep it running and improve it.

A site designed from scratch is a separate project with its own signed proposal. Where that proposal and these terms differ, the proposal decides for that project.

Book and Deposit is $249 for setup and $99 a month. The System is $1,995 for setup and $249 a month. Prices are in US dollars and do not include sales tax. Where we are required to collect it, it is shown before you pay.

Either plan can be paid yearly instead of monthly: $990 a year for Book and Deposit and $2,490 a year for The System, which is ten months' price. A yearly plan renews once a year on the same date until you cancel, and everything below about monthly renewal applies to it the same way, once a year.

The setup is charged once, when you start. The first monthly charge is 14 days later. After that your subscription renews every month and the same card is charged on the same day each month until you cancel. Stripe emails you a reminder before that first monthly charge.

Payments are handled by Stripe. We never see or store your full card number. If a charge fails, Stripe tries the card again over the following days and emails you a link to update it. If it still has not gone through after those tries, your system is paused until it does.

If we change a price, we tell you by email at least 30 days before it applies to you, and you can cancel before it does.

You can cancel any time, with no minimum term. Use the Billing link at the bottom of nightlaunch.com or email hello@nightlaunch.com. Canceling stops the next charge, and your system runs until the end of the month you paid for.

The setup is refunded in full if we miss the delivery time we promised, or if you change your mind before we send your test link. The full rules are in the Refund and cancellation policy at nightlaunch.com/refunds, which is part of these terms.

We may end or pause your service if a payment stays unpaid, if you break these terms, or if the way the account is used puts other customers or the service at risk. Where we can, we tell you first and give you the chance to fix it.

Book and Deposit is live in 48 hours. The System is live in five days. The clock starts when we have both your completed setup form (your prices, your hours, and how many vans or crews you run) and an active Stripe account of yours for deposits to go to. For The System it also needs access to your domain.

Some steps depend on other companies and on you: connecting your Stripe account, pointing your domain, and the carriers approving your number for text messages. We start those with you on day one. Text messages switch on when the carriers approve your number, which can take a few weeks. Email confirmations and reminders work from the first day.

You own your customer list, your content (your name, logo, photos, prices and words) and your domain. You can export your customer list as a spreadsheet at any time, and it is yours when you leave.

We own the software: the code, the design of the apps, and the templates. Your subscription lets you use them. It does not transfer them to you.

You give us permission to use your content to run your system. We will not show your business in our marketing unless you say yes in writing.

Deposits and payments from your customers go straight to your own Stripe account. You are the seller to your customers. Night Launch never receives, holds or moves your customers' money.

Stripe's fees on those payments are between you and Stripe. Refunds, chargebacks and disputes with your customers are yours to handle. You set your own cancellation rule and you are responsible for it being fair and lawful.

To connect your account you give us a restricted Stripe key limited to what the booking flow needs. Never send us your Stripe password or your full secret key. You can turn the key off in Stripe at any time.

The software sends your customers emails and, once your number is approved, text messages: confirmations, reminders, on my way, and done. You are the sender of those messages. They go out under your business name, from your own email and text messaging accounts.

You are responsible for having each customer's permission to be messaged. The booking form asks for it and records it. You agree not to add customers' numbers from anywhere they did not agree to be texted, and not to put offers or promotions in service messages. Marketing texts go only to customers who ticked the separate box for them.

A customer who replies STOP is never texted again until they opt back in. If a customer asks you in person, by phone or by email to stop, you mark it in the owner app the same day.

We can pause messaging on an account that draws complaints or breaks carrier rules.

Your customers' names, contact details, vehicles, addresses, photos and visit history belong to your business. We handle that information only to run your system, on your instructions. We do not sell it and we do not use it to market to your customers.

We keep it secured and limit who can reach it. If we learn that your customers' information was exposed, we tell you without delay and no later than ten days after we know, with what happened and what we know about whose information was involved.

How we handle information is described in the Privacy Policy at nightlaunch.com/privacy.

Use Night Launch for your own detailing business and keep the information in it true. Do not use it to break the law, to send spam, to collect payments for someone else's business, to copy or resell the software, or to try to get into another customer's account.

You are responsible for who has your team's sign in codes. Tell us right away if a phone is lost or a person leaves, and we switch their access off.

Support is by email at hello@nightlaunch.com. We answer within one business day, and sooner when something is down.

We work to keep the service running around the clock. It depends on other companies for hosting, the database, payments, email and text delivery, and on the phone networks. Outages at those companies are outside our control. When we plan maintenance that takes the service down, we do it outside normal working hours and tell you ahead of time.

We build the website to rank and the booking page to convert, and we cannot promise a position on Google, a number of bookings, or an amount of revenue. Those depend on your market, your reviews and your work.

Except for what these terms say, the service is provided as it is. To the extent the law allows, we make no other warranties.

To the extent the law allows, neither of us is liable to the other for lost profits or for indirect or consequential losses. Our total liability to you for any claim is limited to what you paid us in the twelve months before the claim arose.

You are responsible for the detailing work you do, for what you promise your customers, and for the content and messages you send through the service. If someone makes a claim against us because of those, you agree to cover it.

We may update these terms. The current version is always on this page with its date. If a change matters to what you pay or what you get, we email you at least 30 days before it applies, and you can cancel before it does.

These terms are governed by the laws of the State of Florida. Any dispute is heard in the state or federal courts for Sarasota County, Florida. If part of these terms cannot be enforced, the rest stays in effect.

Notices to us go to hello@nightlaunch.com. Notices to you go to the email on your account. An electronic acceptance or signature counts the same as one on paper.