Privacy Policy

Night Launch LLC, in Sarasota, Florida, runs nightlaunch.com and the Night Launch software. This policy covers two groups of people.

The first is you, when you visit our site, book a call, buy a plan, or send us your setup form. The second is the customers of the detailing businesses that use our software: the person who books a detail, gets a reminder, and pays a deposit. For that second group, the detailing business decides what is collected and why, and we handle the information for them.

What you type into our forms: your name, business name, email, phone number, city, prices, hours, and anything else you choose to tell us.

What Stripe tells us after you pay: your name, email, phone, billing address, the plan you bought and what you paid. Your card number is entered on Stripe's page and never reaches us.

What our site records by itself: which of our pages were opened and which buttons were tapped, the site that sent you to us, any campaign tags on the link you followed, and a random id kept in your browser so your visits count as one visitor. That id holds no name and no address. We use our own counter for this. There are no advertising trackers on nightlaunch.com and we do not follow you to other sites.

When you book a call or send the setup form, we keep the network address it came from with it. We use it to stop one computer from filling the calendar or the inbox.

The customer's name, phone number, email and service address. The vehicle. What was booked, when, and what it cost. Notes the business writes. Photos taken before and after the job. Whether the customer agreed to get text messages, with the date and the words they agreed to.

This information belongs to the detailing business. If you are a customer of one of them and want to see, correct or delete what they hold about you, ask that business. If you cannot reach them, email us and we pass it on.

To answer you, to set up and run your system, to bill you, to fix problems, and to see which parts of our site work.

We do not sell personal information. We do not share it for advertising. We do not use a detailing business's customer list to contact those customers for ourselves.

Customers of a detailing business get text messages only if they agreed to them on the booking form. Service messages are appointment confirmations, reminders, on my way, and done. Marketing messages go only to customers who ticked a separate box for them, and agreeing to those is never a condition of booking.

How often messages come depends on the appointments booked. Message and data rates may apply. Reply STOP to any message to stop all texts from that business. Reply HELP for help.

Mobile phone numbers and text messaging consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes.

We use a small number of companies to run the service, and each one gets only what it needs. Stripe handles payments. Vercel hosts the site and the software. Neon and Vercel store the databases and uploaded photos. Resend delivers email. Twilio delivers text messages for businesses that have them switched on. Apple and Google deliver notifications to the apps.

The crew app has a map. To place a job on it, the job's address is sent to the US Census Bureau's address lookup, which gets the address and nothing about the customer. The map pictures are served by OpenFreeMap. When a business has live drive times switched on, Mapbox receives the points on the route and the crew member's position to work out the drive. A crew member's position is used for that one answer and is not kept.

We may also disclose information when the law requires it, or to protect someone's safety or our rights.

We keep your information while you are a customer and for as long as tax and accounting rules require for billing records. When a detailing business cancels, we keep its data for 30 days in case it comes back, then delete it, unless it asks us to delete sooner.

Once a year we go through what we hold from people who never became customers and delete what is no longer needed. Ask and we delete yours right away.

Everything travels over an encrypted connection. Each person on a team signs in with their own code. Each business has its own database. Access on our side is limited to the people who need it to run your system.

No system is perfect. If information is exposed, we tell the people and businesses affected as Florida law requires, and we tell a detailing business within ten days of learning that its customers' information was involved.

Email hello@nightlaunch.com to see, correct or delete the information we hold about you, or to stop hearing from us. We answer within ten business days. Every marketing email from us has a way to opt out, and we honor it.

Our site does not track you across other sites, so a Do Not Track signal from your browser does not change what it does.

Night Launch is for businesses. It is not meant for anyone under 18, and we do not knowingly collect information from children.

When this policy changes, the new version goes on this page with its date. If the change affects how we use information we already hold, we email our customers before it takes effect.